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ORDER INFORMATION

Payment Methods:

We accept the following credit cards: Visa, MasterCard, American Express, and Discover Card. You may also pay by check either by posting it to us or using our secure website. Make your check payable to Schaussi's Alpen Schatz. Note that payment must be received in full before your order is shipped.

Order Methods:

You may place your order by phone, fax, post, or the quickest way is directly on our secure web site.

Web: The fastest and quickest way to order. Go to www.AlpenSchatz.com or
www.SwissCollars.com to place your order through our secure site.

Phone: Orders can be placed by calling:

Tel +1-970-728-4433 or Toll Free 1-888-88-ALPEN (1-888-882-5736)

Fax: Orders can be faxed to +1-303-484-3612. Please enclose credit card details on your order.

Post: Please send order and payment to:

Alpen Schatz

PO Box 823 / 100 W Colorado Ave
Telluride, Colorado 81435 USA
Tel +1-970-728-4433

Shipping:

We ship using Fed-ex, US Postal Service, or UPS, depending on the urgency of you order. All shipping costs will be charged at the time the order is placed.

Delivery time scales

Based on stock availability and your chosen method of shipping, you should expect to receive your order within 5-10 business days of placing your order with us. Should an item not be in stock, please allow between 3-6 weeks to receive your order. In the event that your item is not in stock, we will notify you with an estimated time of delivery. If your order is urgent, please call us directly on 970-728-4433.

Returns

We hope that you will be satisfied with your purchase, however should you have miscalculated a measurement or have decided on another color option or size, you may return your purchase within 30-days with it's original receipt for an in-store credit towards an exchange or another purchase with Alpen Schatz*. There will be a $10 exchange fee for all exchanges, plus any additional shipping costs. Any return for credit and no exchange will be subject to a 20% re-stocking fee. Note that no returns will be accepted after 30 days. Shipping costs are non-refundable for exchanges or returns.

* Our return policy applies if you purchased your Alpen Schatz product directly from Schaussi's Alpen Schatz. If you purchased your item(s) from a third party, such as at a retail outlet or through a catalog, the third party's rules for return will apply.

Warrantee

Items are warranted free from defects for 90 days from date of purchase, and the said item will be replace with equal quality or better if item is no longer available. NO REFUNDS will be given.

Reseller Information

Please contact us if you are interested in stocking our products in your store or catalogue. We have attractive reseller prices and programs available upon request.

For our Reseller Terms and Conditions, please click here.

If you do not have Microsoft Word to read this document,
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All prices are quoted excluding tax and shipping costs. Tax will only apply to shipments made in the state of Colorado. Shipping costs will depend on the method of shipment chosen.

 


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For Alpen Schatz closeout and overstock items please visit our Partner site at OverstockEuropeanDesigner.com

2002-2010 Schaussi's Alpenschatz
Schaussi's Alpen Schatz PO Box 823 / 100 W Colorado Ave
Telluride, Colorado 81435 USA
Tel +1-970-728-4433 FAX +1-303-484-3612 Email info@alpenschatz.com

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